Telephone recording privacy notice
Kare Plus Franchising LTD is responsible for the management of phone recording within the Kare Plus franchising network.
Why we process your information
We may record telephone calls you make to our Branches, Franchised Businesses, Head Office or any of our other phoncnumbers in order to:
- evaluate the service being delivered
- train staff
- prevent, detect, investigate and prosecute fraud
We do this in the interests of offering a good service to our customers and to protect our business on a local, national and international level.
If you object to this, you will need to end the call when you are told that calls may be recorded. Alternative methods of communications are available here.
Your information will not be transferred outside European Economic Area in compliance with GDPR guidelines.
Sharing your call recording
Your information may be shared with other organisations if they have a legal right to it. However your call will never be used for marketing or other business development purposes.
How long we keep your call recording
We will delete call recordings 28 days after the call was made as standard.
In the event that a subsequent investigation or complain arrises we will retain the recording only as long as is required to complete the investigation in question.
The information you provided will be managed as required by the General Data Protection Regulation (GDPR).
You have the right to receive a copy of the call recording.
You also have the right to request that the call recording be deleted if you believe we are processing it for longer than necessary.
If you have any queries or questions in regards to our use of recorded phonecalls, then please get in touch via GDPR@kareplus.co.uk